We give customers the opportunity to return or exchange items within 7 days after the shipment is delivered.
To return shoes, they must be in their original condition, which means they mustn't show any signs of wear. For this reason, please try on shoes indoors only. The shoes have to be returned along with the box packaging & other accessories accompanying your pair/pairs.
Yes, you can exchange an item under the following reasons:
Knoskin Fashions Pvt Ltd strives for customer satisfaction. If you are unhappy with an item, you may return or exchange your not used item within 7-10 days span with the receipt. All www.ethik.in orders are eligible for a full merchandise refund, minus the price of shipping.
Please note items purchased during sales, are non-refundable and non-exchangeable, however, for size issues alternate size in the same pair can be provided depending on stock availability. The buyer shall be responsible for any shipping fees involved with returns and shall not be reimbursed. Knoskin Fashions Pvt Ltd is not responsible for any lost returns. Do not use the shoe box as the shipping box.
Please note: items of clearance marked online for final sale cannot be returned.
Before sending your exchange, please email us at firstname.lastname@example.org to confirm the availability of your desired item.
If you receive a damaged or defective item from us, please call us immediately or email us at email@example.com and we will help you exchange or return the item. Please do not hesitate to contact us immediately if an item becomes defective within 3 months of the purchase date. We will check merchandise defects by means of a case basis to provide you with a satisfactory answer possible.
If you would like to cancel your order, contact us within 24 hours via firstname.lastname@example.org